Grocery Stores and Supermarkets

French Company offers on-site preventative maintenance for facilities and rolling equipment including inspection, cleaning, repair, lubrication, fleet management, and replacement part installation for grocery stores and supermarkets. We are an industry leader servicing shopping carts, backroom equipment, bakery and produce racks, stock carts, rolling display racks, and cart corrals. We clean sidewalks and We focus on shopping cart safetyawnings using pressure washers. It is important to clean and maintain grocery and supermarket shopping carts so that customers are happy and safe.

For information about our equipment and facility maintenance services, please call us at 800.321.8875 or click here to contact a Service Program Specialist.

We are a full-service equipment and facility maintenance solutions company.  We offer a wide range of on-site, chain-wide, top-quality services to national and regional supermarket and grocery chains across the Continental United States. We help our grocery and supermarket customers centralize their maintenance activity to reduce expenses and operate more efficiently.

Fixing wobbling and broken shopping cart wheels and casters is an integral part of our service programs.  Loose wheels can cause unsafe conditions for supermarket shoppers, children riding in carts and employees by veering in the wrong direction or tipping over. We lubricate wheels and casters on shopping carts to make sure they are working properly. Our service technicians inspect and examine the shopping cart's wheels while checking for rust, alignments, damage and excessive dirt. Because they stock replacement parts, they substitute damaged wheels and casters with new ones as needed. We provide warranty work on behalf of shopping cart and accessories manufacturers as well.

Additionally, our expertise includes maintenance for rolling ladders, baking racks, pallet jacks, gates and service carts.

For more information about the shopping cart repair and maintenance services we provide to grocery stores and supermarket chains please call us at 800.321.8875 or click here to contact a Service Program Specialist.

As a member of The Professional Retail Store Maintenance Association (PRSM), we focus on offering timely, professional retail equipment and facilities maintenance programs. We work closely with facility managers to lower overall maintenance costs. Our field specialists visit individual grocery and supermarket locations regularly to perform expert maintenance services which keep grocery and supermarket equipment functioning in an optimal fashion and facilities looking clean and consistent in appearance.

Equipment that we service includes new, used and reconditioned shopping carts, cart containment and trolley retention systems, cart containment and loss prevention systems, u-boat cart delivery systems, platform trucks, dollies, retail rolling stock equipment, backroom equipment, "Car-Carts", service carts, child-carrying carts, merchandise carts, rolling ladders, castered equipment, hand trucks for warehouse picking and product delivery, manual pallet jacks, hand baskets and totes, infant seats and shopping cart child-restraint systems, cart corrals, bicycle racks, sidewalks, awnings, stock trucks, bakery racks, meat racks, specialty carts, material handling equipment, baby seats, child safety seats, shopping cart infant seats, shopping cart seat belts, infant carts, Kiddie Carts, novelty carts, Bean Carts, flexible conveyors, overhead conveyors, flat bed trucks, two wheel dollies, electric wheelchairs, manual wheelchairs, and floor scrubbers. 

French Company offers customized pricing uniquely tailored to the type and frequency of service our customers desire.  We offer a variety of equipment maintenance programs, flexible scheduling, and pricing options which include full preventative maintenance, per piece of equipment, per location, flat rate, "On Call", parts and labor, and leasing. Each of our full-service maintenance programs are individually designed for grocery store and supermarket businesses.

Our programs incorporate a tactical approach to meet our customers' needs, to achieve their business goals, and to support their equipment and facility management plans. Cart and equipment maintenance, repair and replacement part data is collected at each grocery store location by our service technicians using laptop computers and digital cameras. This data is used to create Cost Reduction Reports (CRRs) which are used by our grocery store and supermarket customers to detect opportunities for enterprise wide cost savings. 

Our services are scheduled monthly, quarterly, semi-annully or yearly to meet the specific needs of our clients.

Our grocery and supermarket clients consider French Company to be experts in the retail equipment and facilities maintenance solutions industry. They understand the importance of maintaining shopping carts that are smooth-rolling, safe and clean. We make sure that the shopping carts supplied by our clients to their customers effectively transport merchandise from the store aisles and shelves to the check-out counter and vehicles.

The most common warranty and non-warranty retail equipment work we perform for grocery store and supermarket retailers is to fix, repair, assess, lubricate, inspect, maintain and clean their shopping carts. We replace, fix and install wheels, handles, seat flaps, bumpers, accessories, safety belts, locks and keys, child safety harnesses, axles, seat belts, swivel wheels, and casters for plastic, wire, and metal shopping carts that are new and used.  A secondary service we provide is pressure cleaning of grocery and supermarket sidewalks and awnings.

Our FacilityConnect division provides unique facility solutions to commercial retail organizations and their maintenance contractors, vendors and service providers. Our skilled technicians perform observations and notations regarding physical assets, walk through inspections, photography, reporting, measuring, and documentation of building and landscape deficiencies that may require correction. Using reports and pictures, they document work performed (before and after) by facility contractors, store and other service vendors.

Our field specialists perform equipment and building condition assessments, audits, surveys, property inspections, vendor work performance audits, and physical equipment / fixed asset tagging and tracking.  Using numbered asset tags with bar codes to facilitate fixed asset management and tracking, our services help store operators identify opportunities for ongoing financial and operational enhancements across their entire portfolio of properties and locations. We provide national retailers that operate geographically dispersed grocery stores with comprehensive and productive equipment, shopping cart, rolling stock and facilities maintenance services.

The data we collect is used by facility managers and company executives for strategic planning and budgeting. Grocery store managers often use our reports in combination with a Computerized Maintenance Management System (CMMS) to manage physical assets across departments, locations, facilities and business units. By managing facility assets, grocery store operators improve utilization and performance, reduce capital and operating costs, extend asset life and subsequently improve ROA (return on assets).

Our self-performing technicians provide customized services for multi-store grocery chains that improves their ability to manage and maximize the value of their assets and retail equipment. Our facility assessment reports, surveys, audits, and cost reduction reports (CRRs) are used by our clients to perform Enterprise Asset Management (EAM) tasks such as design, construction, commissioning, operations, maintenance and decommissioning/replacement of grocery store equipment and facility assets.

By combining the retail equipment services provided by French Company and the facility solutions provided by FacilityConnect multi-store retail chains and franchise businesses are moving away from a reactive management business model to systems that utilize whole life planning, life cycle costing, planned and proactive maintenance and other industry leading practices.

The following testimonial from a Wegmans store manager highlights our high level of quality service. Wegmans is a major regional supermarket chain, and one of the largest private companies in the U.S. It is headquartered in Rochester, New York and was founded in 1916 by the Wegman family.

“The service provided to store #69 was very professional. They were very informative and finished the work in a timely fashion.”  Wegmans Store #69

For more information about the retail equipment and facility maintenance services we provide to grocery stores and supermarket chains please call us at 800.321.8875 or click here to contact a Service Program Specialist.